So many problems, horrible customer service

The game itself is fun. But in order to get anywhere you have to spend money. And when you do spend your money to buy in game currency called rubies, pop up come up and if you accidentally click it, while you are trying to click something else it will debit your currency. And the pop up are for useless items. It ticks me off because the pop ups are perfectly timed. Coincidence, I dont think so. Also after spending money, I no longer received pay outs or the bonus items for reaching certain levels. I have emailed customer service and they
1. act ignorant of the issue, even though there are threads on their website detailing this problem for many people
2. Tell me to change my browser, refresh my screen, update the game and so on. The problem is not on my end. If that had actually worked would I still be putting in tickets every other day.
3. Delete my help tickets- seriously, they delete my tickets. They send me an email saying this ticket is the same issue you had for the last ticket so we are deleting it.
4. I get a snotty answer saying the level up rewards are optional at their discretion. Really, the. Why does it detail exactly what I will get when I level up and how many rubies(in game currency) it is worth. It doesnt say anywhere you may or may not get these items or part of the items or no items at all.
I am very disappointed with this game. I like playing it. It is fun but I have been cheated out of so many items I am not sure I will continue to play. I actually wish I had never started playing in the first place. I have made game friends and it will be hard to just stop playing but that is the direction this is going. Shame on you kabam for treating your customers like piggy banks and letting your customer service be so rude.

Tntiley about Dragons of Atlantis