Ever since Gaea took over DoA, it has very rapidly gone into the toilet. Gaeas support is a complete mockery of what Kabams used to be, which isnt really saying much. Easy fixes that Kabam had no trouble with such as refunding rubies for accidental item purchases or using the wrong general to enhance with - these sorts of things only generate a canned response from Gaea support telling you that there is nothing to be done. Many large spending players have left or ceased spending entirely due to the "support" Gaea offers. Sorry DoA, it was nice knowing ya.