While I will be the first to say that playing the game can be enjoyable, when errors occur within the game itself, it is a complete waste of time to notify Kabam! of the error and expect that they will reverse any damages you suffer within your account as a result of the error! There are few things as frustrating as spending large amounts of both money and time to improve your account, and then suffer extensive damage to your account, such as the loss of resources and troops, through no fault of your own but through an error in the game. One thing that IS more frustrating, is to report the matter to Kabam! Support, request that they reverse the losses you suffered as a result of the error and then to have them tell you that it would be unfair for them to reverse your losses. I can totally accept suffering reverses within my account, this is a war game after all, that occur within the framework of the games rules. I CANNOT accept reverses that occur outside the framework of the games rules as a result of a game error. When they are unable to refute the logic and/or validity of your claim and yet they are unwilling to correct the problem, they basically use that old, illogical parental argument: "Because I said so, thats why!" To prospective players of any Kabam! game, I say, "Dont waste your time and money playing their games! There are other great games out there created by companies that value their players and stand behind their product!!!"